Monday, October 19, 2020

Coronavirus Reveals Dysfunctional Culture in Arizona

In mid-October, 2020, when the coronavirus was again peaking in E.U. states such as France and Germany and U.S. states such as Wisconsin and New Mexico, public health experts were worried about how the upcoming flu season would interact with the new virus, especially as people gather more indoors when outside temperatures turn colder. On October 15, 2020, for instance, seven U.S. states saw record numbers of hospitalizations, according to the Covid Tracking Project, and fourteen states set records for their seven-day averages of new daily cases, according to Johns Hopkins University.[1] France and Germany had already instituted nightly curfews. On October 16, Tier 2 Restrictions went into effect in London, which include urging people to avoid public transportation. Because physical distancing is not always possible on buses, subways, and light rail, universal mask wearing was crucial. According to IHME projections at the time, universal mask wearing in general “could save the lives of more than 70,000 Americans in the next three and a half months.”[2] With New Mexico’s chief executive referring to the coronavirus situation as “the most serious emergency that New Mexico has ever faced” on October 14, it was very troubling that Arizona, which borders New Mexico, had failed to enforce laws requiring masks on public transportation. This failure is extraordinary because of the mentality behind it.
On June 19, 2020, Maricopa County, which includes the Phoenix metropolitan area, had announced mask regulations approved by the Board of Supervisors. One of the regulations reads, “All riders and operators on public transportation must wear a mask.”[3] This bore directly on the light rail and buses, which Metro Valley, the transportation authority, either ran directly or through subcontracted operating companies and Allied Security. With enforcement of the new regulation being “the responsibility of law enforcement,”[4] Metro Valley announced that it would not use its employees and subcontracted security guards to enforce the regulation. In allowing passengers to board the buses and light rail without wearing masks, Metro Valley was actually breaking the law even during the “second wave” of the virus in June, 2020. In fact, it was not uncommon to see bus drivers and security guards either not wearing masks or wearing them around their chins rather than on their mouths and noses. It was especially common to see the riders wear masks covering only the chin.
Metro Valley’s excuse for not enforcing the “requirement,” which meant allowing passengers (and employees) to be on mass transit without wearing masks even though the regulation forbid it, was that some passengers (and employees) could not wear masks due to medical conditions like asthma. Allowing this exception to break the rule overall bespoke ignorance, stinginess, and laziness. Because at risk riders could have been accommodated with the modest requirement of having their respective physicians fill out a medical form that in turn would be necessary to obtain a special medical transit ID. Medical IDs were already issued to the disabled who had a medical provider fill out Metro Valley’s medical form. The transit authority did not have to emasculate the regulation and thus the public health on account of an exception. Talking to Metro Valley supervisors, I was struck by the near obsession on the exception to the extent that I could detect no awareness of making a requirement anything but, and in so doing, violating the regulation. Small minds should not rule large companies, for the consequent harm to the public can be large.
I was thrice flabbergasted when I listened on my phone to Metro Valley customer-service employees insist that masks were required on buses and light rail and that passengers could ride without masks was not incompatible with the requirement! Declarations by ignorance that cannot be wrong have a bad odor. Such ignorance has no legitimate basis in standing on stilts above customers (or anyone). When I pointed out the obvious point that allowing maskless riders on buses and trains means that masks are not required, the standard reply was actually corrective. “Masks are required. Riders will not be turned away for not wearing masks.” How can a mind possibly hold those two thoughts together as if they were consistent? Perhaps willful ignorance enjoys being corrective because of the little bit of power that can be enjoyed—so starved for the pleasure from power is the weak bird of prey, according to Friedrich Nietzsche.
Unfortunately, neither the county sheriff’s office nor the Phoenix police (nor that of at least one suburb) felt the need to enforce the county and various city laws on masks. “You need to call Metro Valley on that,” I was told as I sought comment. Even if Metro Valley had a policy of enforcing rather than breaking the regulation (and city laws) mandating masks on public transit, it was still the responsibility of law enforcement (i.e., not a transit company) to see that the regulation (and laws) are enforced. For law-enforcement agencies of municipal governments to rely on company policies conflates governmental law with organizational policies. The lack of accountability was staggering even as the coronavirus remained as a viable threat to the public health.
The political and educational cultures in Arizona were such that efforts to enforce the regulation and correct Metro Valley’s pathetic policy were especially important. On October 17, 2020 in a conference room at a resort at Scottsdale, a suburb of Phoenix, two presenters with QAnon “went on a long diatribe against people who wear masks to prevent the spread [of coronavirus]. It’s a way to control people, and a symbol of submission, they argued.”[5] It bears stating that in 2019, Arizona had ranked 49th out of the 50 American states on education prior to college. Unfortunately, a culture of ignorance can easily support and spread the message of QAnon in Arizona—“inventing an imaginary threat and ignoring the very real virus” in spite of all those people who had already died from the pathogen. Such a culture can also enable a vacuous “requirement” to be perpetuated as if it were really a requirement rather than an instance of reason turned against itself with impunity. In such a culture, a significant number of riders and employees, including bus drivers, can be expected to skirt their company’s policy on mask-wearing because it is a fraud anyway. Such employees need only have told their respective supervisors that a medical condition prevents the wearing of a surgical mask without any written documentation to support the validity of the claim. In such a culture, bus drivers would rather bar riders from sitting in the front half of the buses, meaning that the riders might not be able to keep apart spatially as per governmental and even Metro Valley’s own guidelines, than bother to wear masks while driving. Why could such drivers be required to wear plastic face guards if a legitimate medical reason exists for not wearing a surgical mask? Besides the culture of ignorance, one of a lack of regard for the public health (i.e., other people) is also part of the sordid culture that has been so ensconced in Arizona.

A Metro Valley employee and a rider covering their respective chins. 
Security employees exposing their noses and mouths contrary to company policy. It is no wonder that riders did so as well, or went without masks, even though they were "required."
At times, the bus rider on the right held his green towel by his teeth, as if this were equivalent to wearing a mask. Such minimalists were common on public transportation during the pandemic.

A bus driver wearing his mask to cover his chin. I called Metro Valley to report the unsafe practice, and yet two months later, the driver was still leaving his mouth and nose exposed (see photo immediately below). Moreover, the continued prevalence of drivers without masks or not wearing them correctly is an indication that Metro Valley and its subcontracted operator companies have been managerially incompetent in holding drivers accountable. The continued bad driving (e.g., stopping abruptly rather than coasting to a light already red) also points to managerial negligence. 

Two (of several) other bus drivers not wearing masks, hence violating company policy. Were they medically exempt, presumably they would be wearing face coverings instead. 

Seats being held/blocked contrary to Metro Valley's policy by drivers. A plastic divider between the drivers and the seats is supposed to be sufficient protection for the drivers. Their efforts at over-protection, incredibly even by maskless drivers, can be at the expense of passengers being able to maintain physical distance between each other. Even though restricting the seating violates company policy and the company is aware of the practice, accountability has been a problem. 

A security guard starring at me taking a picture (which is legal) perhaps to intimidate me while literally overlooking the maskless rider stretched out on three seats. Starring at innocent riders to intimidate them while ignoring infractions of train policies (e.g., lying over three seats) epitomizes the local police/security culture. 


Four security guards in one-half of a train car, and four in a train car on a routine basis. Such excessiveness intimidates paying customers and leaves other trains without any protection. This epitomizes the local police/security culture in which as many of three backup police cars are used for police giving a traffic ticket. Meanwhile, the police departments refuse to enforce the laws on mask-wearing in retail stores and on public transportation. Hence, "bipolar" aptly characterizes the culture, wherein minor matters deprioritize more important ones. 

A security employee prohibited by Metro Valley even to instruct riders how to wear masks correctly. 

Perhaps the overriding question is how such a badly managed mass transit company (including its subcontractors that operate the buses) could continue in such a condition of ineptitude. In 2019, I had shot lots of videos of aggressive bus drivers, bad driving (e.g., stomping on the brake pedal at the last minute), and excess security on some trains (hence with none in others). The city of Tempe’s Transportation director invited me to attend a meeting with Tempe’s transit director, representatives from Metro Valley and the director of one of the bus-operating subcontractor companies (First Trans) in the room. Reflecting the local culture, the director dismissed all of my videos because one of them shows speeding of only six miles-per-hour above the speed-limit. To my utter astonishment, the other people in the room let him get away with the illogical effort to invalidate all of the videos—even those showing aggressive bus drivers shouting at passengers (the drivers generally viewed their ridership as lower class than themselves, which would have to be pretty low). Tempe’s representative lied to the director, “The city of Tempe has no problem with the driving,” after only months earlier having told me that speeding is a real problem (to which I added hard braking). Perhaps bribes helped reinforce the pathetic inter-organizational culture there.
Also up for grabs is why the local law enforcement would decide not to enforce a law so relevant to the public’s safety/health, and let the mass transit company (and its contractors) violate the law by allowing passengers to ride without wearing masks. It seems that in Arizona, the local law enforcement agencies have too much discretion over which laws they will enforce. Anyone calling in a noise complaint there knows this to be true. 
Ironically, and reflective of the bipolar culture, residents in poor and middle-class areas have had to endure police departments' excess reliance on low-flying police helicopters, which have routinely interloped beyond their respective jurisdictions (such as a city helicopter flying over county land), flown outside of designated air corridors for fly-through traffic, and flown around more expensive neighborhoods.  
On the evening when I published this essay at a coffee shop, a police car passed by as I was about to go to the shopping center's parking lot, and a few minutes a police helicopter flew over diagonally. Both seemed to be on a routine basis and duplicative rather than on a coordinated search. Then a mile away, just after I had stopped at a grocery store, another police helicopter was making at least ten wide circles over a nice looking residential neighborhood before flying away. Then just before I reached my apartment, several miles away, I saw yet another police helicopter (with yet another in the distance). The next morning on my way to the coffee shop to edit this essay, I again saw a police helicopter. The local residents may be used to living in a police state, but we others are not and it doesn't take long for us to notice it on account of its excessiveness, just as we new-comers notice the proclivity of the local police departments to refuse to enforce certain laws. To be sure, surveillance and so many back-up police cars for traffic tickets do take up resources, including personnel. If half the effort were applied instead to enforcing masks on public transit when the E.U. and many U.S. Midwestern and Northeastern states were coronavirus hotspots, Arizona would have been in a better position going into the winter.  

[1] Christina Maxouris and Jason Hanna, “The US Has Reached 8 Million Covid-19 Cases, and the Pace of New Infections Signals a Tough Winter,” CNN.com, October 16, 2020.
[2] Ibid.
[3]Board Approves Mask Regulations Due to Community Spread of COVID-19,” Maricopa County Communications Office, June 19, 2020.
[4] Ibid.
[5] Donie O’Sullivan, “Analysis: A CNN Reporter Went to Two Different QAnon Events. Here’s What He Found,” CNN.com, October 19, 2020 (accessed same day).